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Terence Scott-Turner

1 reviews | Active since May 2012

03 Jul 2018, 17:14

Cancellation still not done

This has still not been resolved and you are still calling me non stop and sending me arrears emails. I have again called in and was told by Lerato it was sorted, 11 April 2018, 11:50. How many times do you have to clear it on the system to realize its cancelled and over? Sort it out and send me a proper confirmation. REF: EC-0CXN-28Q0QU sent via email on 31/08/2017 by ********** line deleted. Sort it now!

0
Replies (5)
Vodacom
Vodacom's reply03 Jul 2018, 20:48
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

TS
Terence Scott-Turner's update05 Jul 2018, 03:57
Reviewer Update
Still no feedback on this. Get back to me urgently
Vodacom
Vodacom's reply10 Jul 2018, 09:57
Official

Good Day

Kindly note that we have sent you further feedback.

Regards

Dominic

TS
Terence Scott-Turner's update07 Aug 2018, 11:41
Reviewer Update
This has still not been done and you have just sent me another subscriber collections email. WHAT THE HELL??!! You are messing with my credit record when I am trying to apply for finance and ruining my families chances at getting into a home. If I do not receive a full email confirmation of this cancellation with proof immediately you will be receiving a lawyers letter for damages, this is beyond ridiculous!
TS
Terence Scott-Turner's update15 Aug 2018, 10:28
Reviewer Update
Still no feedback here and still no official letter and proof of cancellation.