Cancellation **********!!

I am absolutely appalled by the incompetence of this network provider

I hammy cellphone contract cancelled back in October after I was advised by one of their agents from the cancelations department on when to call and cancelled. After cancelling the agent assured me that my last debit order will be on the 25th of October ( which was my collection date) and as of the 31st of October all my services will be terminated with vodacom!

It was to my surprise when I received an invoice from vodacom in November for a ****** services that i had terminated and was assured that it has been cancelled!

I sent an email to their customer services an an agent contacted me advising i need to call the cancelations department again regarding that matter ***

I called the cancellations department explaining all this. The agent that I spoke to even confirmed the dates I had called on in October to cancel, however he said that he does not have authorisation to listen to the recordings therefore he has to escalate the matter with his supervisor to listen to these recordings and they will reverse the invoice that they had raised.

I THEN ASKED AGAIN IF I WILL NOLONGER HAVE THE SAME ISSUE OF BEING BILLED FOR A CANCELLED SERVICE AFTER THE END OF OUR CALLED AND HE ASSURED I WON'T.

mind you the way they are so *********** they don't even provide their customers with references for their calls?? is this how vodacoms agents swindle their way out of being held accountable ?

I get a call from vodacom now -the audacity !! To tell me that my account is in arrears for 2 months and when i will be settling.

How in the world is my account in arrears of a cancelled service!! what exactly am I being billed for if i long cancelled and not utilising their services anymore!!

I am sick to my stomach!!! its disgusting of vodacom to try and **** people of their hard earned money during a pandemic!!

I have been calling the cancelations department numerous times and my calls art going through to consultants.

I need to be contacted ASAP by vodacom and I need those invoices reversed and my account cleared. I"m earning bad credit record because of people that failed to do their job at vodacom !!

I also want a valid expiation from a Snr /Manager from vodacom as to how this happened and for this horrific level of service!!

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