Cancellation requests are not being executed properly, resulting in continued client liability."

Vodacom Customer Service as i have always stated is profesional and a class above the rest ,however, cancelling a contract is the only serious downside refer to info below

I am writing to formally address an unresolved issue concerning a Vodacom Home WiFi contract I entered into in November 2024. The contract included a 2TB data cap at 100Mbps speed and a router, and was initiated through the Vodacom Shop at Lakeside Mall, Benoni. Unfortunately, after installation, I experienced extremely poor signal strength at my residence in a rural farming community—averaging just 12Mbps. I reported this to Vodacom’s technical department, and after several attempts to resolve the issue by resetting the tower signal and SIM card, I was informed that any further resets could damage the SIM. I subsequently visited the Lakeside Mall Vodacom Shop, where a consultant suggested that the router may be faulty. The router was exchanged, but there was no improvement in signal strength. Following this, I was advised that the contract could be cancelled only after the technical team conducted a signal test at my residence. I comp**** with this process. A few days later, the technical team confirmed that the signal was insufficient and that the matter would be escalated to the cancellations department. The cancellations department contacted me and arranged for the router to be collected by RAM Couriers. Due to illness, I was unavailable on the scheduled collection date and had made arrangements for the router to be collected from my workplace instead. Despite following up with the courier company multiple times, the collection did not occur as planned. Eventually, I posted a positive review on HelloPeter commending Vodacom's customer service, while also highlighting the issue of the uncollected router. Shortly thereafter, Vodacom contacted me again, and another collection was arranged. As per the attached proof, the router was successfully collected on 24 April 2025. Since then, I have followed up with Vodacom on several occasions to confirm that the contract has been cancelled. To my dismay, I continued to receive bills and have now been contacted by HP Attorneys regarding an outstanding account. This clearly indicates that the contract was never cancelled, despite my compliance with all required steps. This matter has significantly impacted both my personal life and my credit score. I am now considering taking legal action and instructing my legal representative to retrieve all call logs and records of communication with Vodacom as supporting evidence that I have acted in good faith throughout this process. As of today, Vodacom has informed me that the matter has once again been logged and escalated for resolution