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Anastasia B
1 reviews | Active since Sept 2014
25 Jul 2022, 12:52
Cancellation request - Phone not collected
I app**** for an upgrade but the cellphone i received does not meet my needs. I requested cancellation within the required time frame and was promised that the phone will be collected. It has been more than a month that this device is laying in my cupboard awaiting collection. I took it to a vodacom store and they also cannot assist!!!!
No one returns your call and you need to repeat your story to everyone you are transferred to.
Dates phoned and on the phone on hold for almost an hour at a time. 1st – 13 June, 2nd – 24th June, 3rd – 07 July, 4th - 13 July, 5th call - 18 Jul,6th - 20 Jul
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Jul 2022, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2022, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anastasia B's updateReviewer Update
26 Jul 2022, 10:41I have Still had no contact from Vodacom. How long will it take before someone calls me back?
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Anastasia B's update26 Jul 2022, 10:41
Reviewer Update
I have Still had no contact from Vodacom. How long will it take before someone calls me back?
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Anastasia B's updateReviewer Update
26 Jul 2022, 11:22 18/07 Lebo *** Ram follow up on 19 Jul Berenise on *** - collection number v2p*** received from Vodacom advised it is not a valid ref number
13 Jul - Manager at Vodacom Kedi ***was going to call me back but has also not returning my calls
13 Jul - Manager at Vodacom Kedi ***was going to call me back but has also not returning my calls
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Anastasia B's update26 Jul 2022, 11:22
Reviewer Update
18/07 Lebo *** Ram follow up on 19 Jul Berenise on *** - collection number v2p*** received from Vodacom advised it is not a valid ref number
13 Jul - Manager at Vodacom Kedi ***was going to call me back but has also not returning my calls
13 Jul - Manager at Vodacom Kedi ***was going to call me back but has also not returning my calls
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Anastasia B's updateReviewer Update
02 Aug 2022, 09:48Thank you. I will be waiting. no one called yesterday.
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Anastasia B's update02 Aug 2022, 09:48
Reviewer Update
Thank you. I will be waiting. no one called yesterday.