Cancellation Request not attended to

Good Day.

I am extremely disappointed in the service I am receiving from Vodacom customer service, the retention ream to be exact! One is being sent from pillar to post to cancel a contract that came to an end! When I first called 26th June I was told I can cancel the contract because it had been paid up and was transferred to the retention team I spoke to a lady who said she can't do it I will need to call back in July which completely different from what the servicing guy told me. I than called back 20 July to cancel and was not assisted either instead I spoke to a unprofessional consultant who dropped the call whilst I was still speaking, I called again and was told the first lady I spoke to was supposed to cancel the contract immediately and not tell me to call me back to cancel. He than said a service request will be sent to her to cancel and she will call me back to this day no one has called me back! I called again to cancel and was again told about a service request I understand that you have processes and procedures to follow but if I as the client and payer of this contract want to cancel don't you think it's just the right thing to do and respect my wishes instead of sending me from pillar to post! The Cancellation Request is given 30 days in advance and I will be laid liable for any fees after the 30 days because this is not my fault but Vodacom retention team!!! Please just cancel my contract with immediate effect as of today and I would like confirmation in written that it has been canceled!!!!

The number is question is ***