Cancellation request gone horribly wrong.

I called in to cancel my 300Gb line with vodacom on the 2nd of November. The consultant I spoke to confirmed the line has been cancelled but once I dropped the call I received an SMS indicating that I had migrated to a different plan.

I then called back to inform Vodacom that at no point did I agree to being migrated to a different plan, I cancelled the contract because I'm trying to reduce as much expenses as I can during these trying economic times but it feels like Vodacom is trying to take that from me. The next consultant I spoke to said this would be dealt with and the migration cancelled accordingly since I never agreed to it.

A month later, here we are and it is not cancelled, I would go so far as to call this *****ulent, how do I get attached to an obligation for a contract that I never agreed to. I would like to be contacted by a manager as soon as possible to resolve this matter before seeking a resolution through the Consumer goods and services Ombudsman.

It is really disappointing that I've had contracts with vodacom for almost a decade and get treated this way.