FI
Fatgieyah I
1 reviews | Active since Nov 2015
20 Oct 2017, 09:18
Cancellation request Gone Bad
I've been trying to cancel a Vodacom contract since July 2017. After many phone calls and branch visits, Vodacom still refuses to cancel a month to month contract and insist that I need to pay for a service I could not use. Mind you I have no interest in using the Vodacom service. All the call center agents I speak literally use the threat of a bad credit record to get me to pay what I don't owe. Vodacom is in breach of TCF rules and show a clear lack of ethical behaviour toward their customers. DO THE RIGHT THING ... I just want to be done with your organization. I should not be owing you anything. What's worst is that even if i did pay whats outstanding, there is no guarantee that Vodacom will cancel this month to month contract. Truly pathetic service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Oct 2017, 09:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2017, 09:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2017, 14:56Dear Fatgieyah
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Vodacom's reply26 Oct 2017, 14:56
Official
Dear Fatgieyah
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
FI
Fatgieyah I's updateReviewer Update
19 Apr 2018, 12:14Today i have been UTTERLY and Completely Shocked by Vodacom's ridiculous behavior. They listed me on ITC for R900 that they confirmed last year was not due to them. In addition they handed my account to lawyers for collection. The absolute gall of the very BIG Vodacom treating once loyal, paying customer with such disdain. Below is an email I had to send to the lawyers to defend myself against a giant corporation. Treating Customers Fairly is clearly not part of Vodacom's culture
Hi There
I started keeping record of all my calls to Vodacom from the August this is after I realized that there may be an issue. I ********** -7
The call reference number was kept the same throughout my follow-up period with Vodacom. Details of my issue is listed below
On the HelloPeter complaint. It was after this that everything was resolved. Unfortunately I do not have the actually sms at hand but will forward
As soon as I have access to that sim card.
There was several investigations logged and calls pulled to confirm all that I was saying. Which is why the contract was downgraded/ cancelled to pay as you go
I just want to note that I gave Vodacom 40 days’ notice of my intention to cancel. I stopped using the service and still kept paying.
Call Ref: 1- ********** **********
25 August 2017 spoke to Zweli - Customer service/cancellation
6 September 2017 followed up with Masa - Cancellations
20 October2017 spoke with Abongile Subscriber cancellations
20 October 2017 spoke with Lester in cancellations department ( ********** )
30 October 2017 spoke to Nelisiwe in the collections department
10 November 2017 spoke with Patricia in finance ( ********** )
I am extremely angry and frustrated with Vodacom. As you can see from my records, I have contacted them several times and even logged a complaint via HelloPeter
They have all the call recordings as this is standard practice in the call centre industry. Vodacom needs to stop hiding behind unfair cancellation clauses and processes and do the right thing
I was a loyal customer of Vodacom’s for a very long time and this experience was truly soul crushing. It just goes to show that loyalty is worth nothing to the big corporations
FI
Fatgieyah I's update19 Apr 2018, 12:14
Reviewer Update
Today i have been UTTERLY and Completely Shocked by Vodacom's ridiculous behavior. They listed me on ITC for R900 that they confirmed last year was not due to them. In addition they handed my account to lawyers for collection. The absolute gall of the very BIG Vodacom treating once loyal, paying customer with such disdain. Below is an email I had to send to the lawyers to defend myself against a giant corporation. Treating Customers Fairly is clearly not part of Vodacom's culture
Hi There
I started keeping record of all my calls to Vodacom from the August this is after I realized that there may be an issue. I ********** -7
The call reference number was kept the same throughout my follow-up period with Vodacom. Details of my issue is listed below
On the HelloPeter complaint. It was after this that everything was resolved. Unfortunately I do not have the actually sms at hand but will forward
As soon as I have access to that sim card.
There was several investigations logged and calls pulled to confirm all that I was saying. Which is why the contract was downgraded/ cancelled to pay as you go
I just want to note that I gave Vodacom 40 days’ notice of my intention to cancel. I stopped using the service and still kept paying.
Call Ref: 1- ********** **********
25 August 2017 spoke to Zweli - Customer service/cancellation
6 September 2017 followed up with Masa - Cancellations
20 October2017 spoke with Abongile Subscriber cancellations
20 October 2017 spoke with Lester in cancellations department ( ********** )
30 October 2017 spoke to Nelisiwe in the collections department
10 November 2017 spoke with Patricia in finance ( ********** )
I am extremely angry and frustrated with Vodacom. As you can see from my records, I have contacted them several times and even logged a complaint via HelloPeter
They have all the call recordings as this is standard practice in the call centre industry. Vodacom needs to stop hiding behind unfair cancellation clauses and processes and do the right thing
I was a loyal customer of Vodacom’s for a very long time and this experience was truly soul crushing. It just goes to show that loyalty is worth nothing to the big corporations