Cancellation request

I was not happy with my new phone and I phoned Vodacom online on the 28th October 2021 to cancel and was told that it would be collected and cancelled. I have not heard anything since. I was well within the 14 days that vodacom online allows for phones to be returned and contract cancelled. The phone is brand new and the camera is shockingly slow and the one time it just failed and had to restart. I have phoned multiple times and they just say they see the request and will submit a request for feedback and I never hear anything back!

I have since upgraded my other contract and I will not pay for the cancelled one.

SHOCKING SERVICE!