BN
Buhle N
1 reviews | Active since Jun 2024
14 Jun 2024, 12:47
Cancellation request failed
Very very poor customer service. Spoke to Aadam Hendricks who was very rude and even hung the call on me when l advised that l am not happy that my contract ended on the 18-05-2024 but they are still going to debit end of July. He doesn't understand what customer service really is. As a client l do have a right to be angry as l had spoken to 4 consultants in a space of 11 minutes and they were all transferring me to different departments. If this is how all your consultants treat their clients, just like Aadam Hendricks does, you still have a long way to go as a brand.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
14 Jun 2024, 14:20 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2024, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BN
Buhle N's updateReviewer Update
14 Jun 2024, 15:58Hi l missed your call. Please call me again.
BN
Buhle N's update14 Jun 2024, 15:58
Reviewer Update
Hi l missed your call. Please call me again.
