BN
Buhle N

1 reviews | Active since Jun 2024

14 Jun 2024, 12:47

Cancellation request failed

Very very poor customer service. Spoke to Aadam Hendricks who was very rude and even hung the call on me when l advised that l am not happy that my contract ended on the 18-05-2024 but they are still going to debit end of July. He doesn't understand what customer service really is. As a client l do have a right to be angry as l had spoken to 4 consultants in a space of 11 minutes and they were all transferring me to different departments. If this is how all your consultants treat their clients, just like Aadam Hendricks does, you still have a long way to go as a brand.

0
Replies (2)
Vodacom
Vodacom's reply14 Jun 2024, 14:20
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
BN
Buhle N's update14 Jun 2024, 15:58
Reviewer Update
Hi l missed your call. Please call me again.