Cancellation request denied by cutting call, no care or bother to call the customer back

I am trying to cancel my Vodacom contract which is ending September 2020 and I’ve been on the line with a call centre agent. Nonxebo who just turned the phone off in my face. It’s hard for me to do this in store, which I prefer to do as I am no longer in South Africa. I would simply just like to cancel my contract and switch my number to a prepaid one in order to keep my number. I do not want any hidden costs or deals or clauses. It seems when it’s time for deals to be made Vodacom agents have all the patients and time and understanding in the world for you to keep paying money. When it goes the other way they switch the phone off in your face. Disappointed in the service. I’ve been using Vodacom for more than 15 years and this is the quality I get. Please review my call. It was placed at 9:39 am and I spoke to a woman named Nonxebo Martino Du Plessis