1 reviews | Active since Oct 2016
Cancellation request completely disregarded - even after receiving a reference number!
<p>I sent through a premature cancellation request on Tuesday morning, 27th September 2016. All the paperwork was in order. I received a reference number from Vodacom ( EC-04AR-2PET4S ) the same day and have since been trying to get through to the ********** number to confirm cancellation.</p> <p>This morning I got through and was told by the consultant that the email address on the cancellation form was for individuals and not for businesses and my request was logged and <strong>disregarded by Vodacom</strong>.</p> <p> </p> <p>This type of customer service is DISGUSTING! We are not going to be held liable for any charges on this account that occured 24 hours after the date of cancellation.</p> <p> </p> <p>Cancellation needs to be done TODAY. Reference number<strong> EC-04CV-2OGOG9</strong>.</p> <p> </p> <p>Vodacom never cease to amaze me on how they treat their customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I would just like to update the progress of this review. The matter was sorted out in the end but it was delayed by a week thereby incurring extra charges.
Vodacom confirmed thatI followed the procedure correctly but the email address on the form issued by Vodacom was incorrect and that they would need to update it at some point. So my initial cancellation request went to the incorrect email address and they deleted it, or rather closed the reference number!
No one called. No one passed it onto the correct department. No one cared.
To their credit they did reverse all the charges but what a mission. It shouldn't be this hard.
I would just like to update the progress of this review. The matter was sorted out in the end but it was delayed by a week thereby incurring extra charges.
Vodacom confirmed thatI followed the procedure correctly but the email address on the form issued by Vodacom was incorrect and that they would need to update it at some point. So my initial cancellation request went to the incorrect email address and they deleted it, or rather closed the reference number!
No one called. No one passed it onto the correct department. No one cared.
To their credit they did reverse all the charges but what a mission. It shouldn't be this hard.