CANCELLATION REQUEST

VODACOM CANCELLATION DEPARTMENT - most dishonest company I have ever done business with. You cannot complain about their customer services because its non excitant! They pretend to “help” you but they do not listen or do what is asked of them. I am trying to cancel some of my numbers that I no longer use since November 2024. Last call the consultant said he will “clean-up” my account. According to him he removed unnecessary items on my account. He also said that he can reduce the subscriptions and I will just pay for the devices and the discount subscriptions. I took notes of everything he said just to receive quotations for UPGRADES done on my numbers that I requested him to cancel. The info they gave me and the quotes doesn’t match. He told me that I will save +- R500 per month. Just to find out that my account is R800 higher than before. Nothing was cancelled. I am so sick of Vodacom I really don’t know what else to do any more. I have called several times to get the Upgrades reversed and asked for cancellations. No luck at all. Just their dishonest b$&@l**** service.

I am DONE with Vodacom. Their service suck!