BG
Bern G

1 reviews | Active since Aug 2016

16 Aug 2016, 11:24

Cancellation refused

<p>My contract with Vodacom expired on May 2016. After that they continued to bill me for the months thereafter. When I took it up with their accounts department, they said that I can not cancel the contract, or have it changed to pre-paid because I am in arrears. So I am held to ransom. The installments keep racking up unless I pay the arrears which has racked up to R 10 000, since June. In the meantime I cant use any of the airtime and data that they are charging me for. Surely this is against the CPA? </p>

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 13:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team