1 reviews | Active since Aug 2016
Cancellation refused
<p>My contract with Vodacom expired on May 2016. After that they continued to bill me for the months thereafter. When I took it up with their accounts department, they said that I can not cancel the contract, or have it changed to pre-paid because I am in arrears. So I am held to ransom. The installments keep racking up unless I pay the arrears which has racked up to R 10 000, since June. In the meantime I cant use any of the airtime and data that they are charging me for. Surely this is against the CPA? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
