BT
Brendan T
1 reviews | Active since Nov 2012
31 May 2023, 15:34
Cancellation process stuck
I asked for a settlement letter for my account, which was provided but no instructions on how to pay or where to send anything, can you please provide information on how to proceed.
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Replies (2)
Vodacom's replyOfficial
01 Jun 2023, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jun 2023, 10:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
Please note that the premature cancellation process is explained on the quote. Kindly refer to the steps provided on the quote.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
Please note that the premature cancellation process is explained on the quote. Kindly refer to the steps provided on the quote.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2023, 10:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
Please note that the premature cancellation process is explained on the quote. Kindly refer to the steps provided on the quote.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00.
Please note that the premature cancellation process is explained on the quote. Kindly refer to the steps provided on the quote.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,