Cancellation Process Flawed

So my Vodacom account got suspended yesterday (2017-12-19) due to non payment of my account. Reason for the non payment was that Vodacom **********ly added 3 additional cellphone numbers as well as insurance to one of my existing numbers. Obviously their system is that flawed and nothing was signed for by me. I followed their process and got an affidavit with all the issues listed on there and submitted it as instructed. To date, I have had no meaningful reply from Vodacom regarding my queries except the harassing automated phone calls. I spoke to a gentleman in accounts who said that my lines would not be cut off until the outstanding items have been resolved.

Now I owe them an astronomical amount due to not paying for their ********** friends' accounts.

Next logical step if the service is this bad and i cannot get answers is to cancel my numbers with Vodacom and go to a real service provider. Now they are refusing that I cancel my contracts with them for being in arrears.

Was on the phone between retention, collections, cancellations and insurance this morning for more than an hour and when I try to escalate the matter, the superiors are mysteriously missing.

I have recordings of all the conversations had with Vodacom since this issue started and will gladly give all the information to the first newspaper that contacts me.