AF
Anna-Marie Fourie
1 reviews | Active since Feb 2022
05 Sept 2022, 22:50
Cancellation Problems
I've submitted a cancellation request at the end of June 2022 already, with no response received. Needless to say, the debit order is still being submitted for payment. I need to get in touch with someone to assist in this matter and it needs to be via email as I have immigrated to New Zealand.
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Vodacom's replyOfficial
06 Sept 2022, 08:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Sept 2022, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AF
Anna-Marie Fourie's updateReviewer Update
14 Sept 2022, 22:38To date no response from Vodacom regarding my request to cancel account. If Vodacom submits another debit order for Payment at the end of September, I will instruct my bank to reverse the charges. I'm no longer paying for a service that I'm not using.
AF
Anna-Marie Fourie's update14 Sept 2022, 22:38
Reviewer Update
To date no response from Vodacom regarding my request to cancel account. If Vodacom submits another debit order for Payment at the end of September, I will instruct my bank to reverse the charges. I'm no longer paying for a service that I'm not using.