Cancellation Problems.

I called vodacom to cancel 1 of 2 contracts i have with them. This was on the 23rd of August 2021. I then called on the 1st of September to confirm the cancellation. I was told it will only take effect end of September. That means that from October i will not be billed for the contract. Well it was wishful thinking. I got my invoice which shows the contract is still active. So i called and spoke to Zuziwe Mndadi, and she told me the consultant that dealt with my cancellation forgot to cancel. Then she said she will cancel it now and i might get billed for this month.If i do get billed, i should request a refund. I'm not sure why she thinks i have time for such none sense when the error was on their side.I asked to speak to her Manager and the excuse was that the Manager can not use her phone due to COVID. I suppose you can not transfer the call to the Manager due to Covid right? How Pathetic is that. Probably the Manager does not have a line due to Covid. She gave me the ref *** and said the Manager will call me. I'm not holding my breath on that. I thought to myself i'm i dealing with Telkom or is this a cultural thing with big companies.