1 reviews | Active since Nov 2016

15 Nov 2016, 15:52

Cancellation PORT OUT ISSUE

<p>In May '16 I bought out the my current contract with Vodacom. In July '16 I recieved a new account for a new contract WHICH I'VE NOT SIGNED FOR. This money has been debited off my account - thank goodness for FNB's reversal. ON 02/11/16 I sent a mail ********** ********** ********** with no response!!! I've recieved a new Nov statement and have again sent another email to the above email adresses. The Centurion Mall shop said that it was a Vodacom glitch SO GET IT FIXED!!!!!! Celeste Rishton-Van Zyl</p>

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team