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Annemarie Naudé

1 reviews | Active since Oct 2022

14 Oct 2022, 14:33

Cancellation - Poor Service

I cancelled a contract on 3 April 2022 till date it has not been cancelled. After several mails to Vodacom there has been o feedback or cancellation although the automatic message received indicates that your query will be resolved within 24 hrs.

0
Replies (3)
Vodacom
Vodacom's reply15 Oct 2022, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Oct 2022, 17:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the cancelation was loaded, as requested.

Please call Vodacom Business on *** should you require any further assistance.
 Regards Consumer Website Team

Best regards,

AN
Annemarie Naudé's update27 Oct 2022, 21:03
Reviewer Update
Thank you for the confirmation of the account that is closed now, however the billing has not been sorted out. I have been billed for a service that I have not used from end of April 2022. Please reverse the transactions from the date the account should have been closed as I can not see how I am liable if somebody did not do the job they are being paid for.

Regards
Annemarie