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Nirvana A

1 reviews | Active since Feb 2019

25 Jan 2024, 09:47

Cancellation Policy

I am appalled by Vodacom's cancellation policy. I have shared my interest to cancel my vodacom contract 11 months early, and they are insisting I pay for the remaining minutes. I have no problem paying for this, however should I actually go ahead and cancel early, my number will be moved to prepaid and I will not receive the minutes and data that was paid for. How can I pay for something I will not be receiving. I do not think this is fair at all. Now I should wait out a contract I would have liked to settle early. This is horrible services.

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Replies (3)
Vodacom
Vodacom's reply25 Jan 2024, 11:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Vodacom
Vodacom's reply25 Jan 2024, 12:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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Nirvana A's update08 Feb 2024, 09:53
Reviewer Update
Still waiting on someone to call me