1 reviews | Active since Nov 2019
Cancellation penalty
I should have known from the beginning when I took app**** for this contract and was told I have a previous contract on my name that made me not qualify but then was escalated to various departments with me following up simply because they wernt sticking to their SLA.
Now I wanna to cancel the contract prematurely because I am still not happy with the service,I can't initiate and accept a debit order mandate for them not to debit meaning I have to transfer,what was the purpose of the debit order???
It's been 3 weeks since I first called to get a premature cancellation penalty and till today nothing,the lady that day said there is no amount and she would escalate to backend for them to fix and send me a email with the amount,Monday I receive an email and excited that I would finally be out of misery I get the same thing,settlement amount is R0 then I called and was told its a mistake and that my contract does not show a start and end date gosh,,what do I do with backend information that's not useful to me when I only want a settlement amount.....story short,even today after speaking to 3 different people it's still R0 and I have not received help
During the black friday stupid me decided to give vodacom a chance and apply for the home router package but the sales rep told me my account was with pre-legal and I tried calling the subscriber collections but it kept saying it can't locate my account obviously because the account has been cancelled but well that's what I thought.
Things get worse,last week mbd *********** collections call me and tell me my account has been handed over,mind you I have plans of applying for a loan early next year because I have a project and because I work for a financial institution I am fully aware if what happens when 1 does not commit to a obligation so I wouldn't let R400 ruin my plans but it did,thanks to vodacom.
I paid and mbd because they were doing their job obviously and concluded that I will take it up with vodacom.
From that day on vodacom was a network that never existed and I Will make sure everyone knows about my experience, this company is feeding off our sorrows
During the black friday stupid me decided to give vodacom a chance and apply for the home router package but the sales rep told me my account was with pre-legal and I tried calling the subscriber collections but it kept saying it can't locate my account obviously because the account has been cancelled but well that's what I thought.
Things get worse,last week mbd *********** collections call me and tell me my account has been handed over,mind you I have plans of applying for a loan early next year because I have a project and because I work for a financial institution I am fully aware if what happens when 1 does not commit to a obligation so I wouldn't let R400 ruin my plans but it did,thanks to vodacom.
I paid and mbd because they were doing their job obviously and concluded that I will take it up with vodacom.
From that day on vodacom was a network that never existed and I Will make sure everyone knows about my experience, this company is feeding off our sorrows