AH
Adele H
1 reviews | Active since Mar 2019
03 Apr 2019, 09:07
Cancellation payments made but still pulling payments off!
I closed and paid my account in full in January 2018. I paid all the outstanding amounts to foresee my contract till the end period. This cost me in the thousands. I sent all the documentation to the fax number supp****. I have proof of payments, documentation and faxed proof. Suddenly in February 2019 my account is being debited again! Vodacom has not closed my account and now owes me 3 payments back! Absolutely terrible service after 18 years of dedicated service! Would not suggest it to anyone!
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Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 10:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2019, 10:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Apr 2019, 12:23Dear Adele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. We have responded to you via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. We have responded to you via email.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2019, 12:23
Official
Dear Adele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. We have responded to you via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and the number goes straight to voicemail. We have responded to you via email.
Regards,
Vodacom Consumer Website Team