CANCELLATION PAID - CONTINUE TO BE BILLED UNDER ANOTHER NUMBER

<p>In December a Vodacom technical problem saw me without cell phone service for four days. After speaking to over 20 unhelpful customer service agents I decided to prematurely cancel my contract & have my number ported to another service provider. I obtained a premature cancellation quote, paid the amount due & obtained written confirmation that my contract cancellation had been processed. I am now continuing to be billed my monthly contract amount & my account is apparently still active. Despite numerous calls & emails, nobody in the Retentions/Cancellations department seems interested or capable of solving the problem. Even a mail to the CEO Mr. Shameel Joosub & a follow up call with his PA have not been answered.... Nobody in this company cares! Vodacom's service levels are worse than any local government department - A prime example of a company that is just too big to care!! In comparison Cell C are an absolute pleasure to deal with.</p>