Cancellation order and bad service twice

Hi on the 24th I upgraded my contract and till today no call was made to confirm my order number. I received an SMS plus an email with invoice as per below. Dear Rhona Sikhosana your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082 135 for further enquiries.

I called Vicars to track my order and to my surprise, Erin an agent who was trying her best to see what happened, my order was cancelled and with unknown reason. She could not get through to upgrade department to re-do the contract. Am I going to get the same deal with sky blue phone or not ,so that I can start searching for new service provider?

I have been a loyal customer for more than 23yrs, and this is a second time when I do an upgrade it gets cancelled. You are clearly not enjoying our loyalty and mistreat clients that shows I am no longer needed as a customer.

Two months I struggle with cancellation of laptop contract and now I'm struggling with new upgrade. I guess it's that time of changing service provider and it would have been nice to let me know that I'm no longer needed before cancelling my contract without notifying me.