Cancellation of WiFi pack

My WiFi package was delivered on the 10th of May 2022. I tried setting up the WiFi and it had an connectivity error I immediately contacted Vodacom customer service to seek further assistance my matter was then assigned to Nangamso she informed me of the steps of on how to set up the device & provided me with her email address should I encounter further issues.

I tried setting up the device and I still had the same issues she advised that I give it more days and let it Connect to the sever of which I did. A week later I then decided to send Nangamso an email requesting her to contact me on the very same day she made contact I informed her that I’ve decided to cancel the WiFi deal because I’m still experiencing connectivity issues. After the discussion she then assured me that the cancellation has been processed, the discussion happened on the 25 of May.

A sales consultant came over to my house to check whether the WiFi is working, my mother informed him about the cancellation and that he should take the WiFi package with him but the sales consultant said that he has to talk with his manager first before taking the WiFi and he will come back to provide us with feedback but till this day we haven’t heard anything from him nor was the WiFi package collected.

Yesterday 21st of July I received a call from HP Attorneys informing me that my account has been handed over to them because it’s in arrears and I need to pay the outstanding balance of R480.26 of which I fail to understand because I haven’t used their services to date.

May I please be assisted with the cancellation of this WiFi contract and may I please be assisted with the collection of the WiFi package.