MB
Marlo B

1 reviews | Active since May 2017

12 Mar 2018, 06:36

Cancellation of Vodafone Live Subscription on my Vodacom contract

Since last month I have unsuccessfully tried to cancel a Vodafone Live subscription on my Vodacom contract .It is really unfair how vodacom treats their customers . I have used the 082111 service and I have received my Invoice and am still being charged for this service for January 2018.What is more painfull its some of the other content service they are billing you without your permission and vodacom its failing to get control of this and cancelled it whenever a customer laid complaints.

I have sms STOP ALL to 31050 on numerous occasions and received feedback that its been cancelled since from last month , my bills its still going up each and every single day , yet i need to know and get full explanation who added this Vodafone Live Subscription . My mobile number is ********** 524 .Vodacom is ripping me off and i am really gatvol with their service poor service provider .Please remove this subscriptions from my account as it you vodacom no authority to bill me.

Description Amount (excl. VAT) VAT(14%) Total Amount

Vodafone Live! R 92.13 R 12.90 R 105.03 Content Services R 6.14 R 0.86 R 7.00

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Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2018, 14:18
Official

Good Day Marlo Jocky Vilanculo,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to ***524.

Regards
Randall