1 reviews | Active since Feb 2018
Cancellation of Vodafone Live Subscription on my Vodacom contract
I have been having a problem with unauthorised deductions from my Vodacom contract account.
I seem to be subscribed to a Vodafone Live (Androman) service that I have definitely not subscribed to, and I don't seem to be able to remove this.
Up until the present I seem to have been subject to at least R7*35=R245, and more of these are going through daily, often many times per day.
Vodacom Customer Service seem to be unable/unwilling to assist.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Johann Solomon,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW
Dear Johann Solomon,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW