MP
Michelle P

1 reviews | Active since Jan 2014

16 Aug 2017, 14:18

Cancellation of Vodafone Live Subscription on my Vodacom contract

Can someone at Vodacom please get back to me regarding the Vodafone Live that I am billed for and never once did anyone from vodacom explain or discuss this with me, I just see these large amounts being deducted from my Tablet and my husbands account which none of us agreed to! I feel like vodacom is *****ing my money as I haven't even used my Tablet in 2 months, but i am being charged for Vodafone Live. Please try and explain your way out of that one. I can't hold on for 3 hours until someone at vodacom feels like answering. Please take this nonsense of my numbers as I did not ask for this vodafone live nonsense which amounts to almost R800.00 a month!!!!

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team