JO
Jaco O

1 reviews | Active since Sept 2010

30 Apr 2017, 14:21

Cancellation of Vodacom service ***

<p>I cancelled my Vodacom subscription in January 2017 with their phone-in service. My cellular number was then successfully ported to Cell C.</p> <p>Vodacom was supposed to bill me pro-rata for January untill the porting date - they billed me in full!</p> <p>Thereafter, Vodacom keeps billing every month still as if I still have a contract?</p> <p>I have phone 3 times and every time after operators transfer me all over the place, I end up speaking with an automated service!</p> <p>I owe you nothing, so stop billing me.</p>

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Replies (1)
Vodacom
Vodacom's reply01 May 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team