Cancellation of Vodacom Fiber contract.

i have a Vodacom Fiber Contract for uncapped data.

I have moved to an area where there is no fiber coverage as yet.

I called Vodacom fiber"s help feak and asked if my contract could be cancelled and replaced with a LTE or ADSL contract. I was given an SR number and told that i would be contacted by someone to assist me. A week later i again contacted the fiber department and was asked to send a copy of my Lease Agreement to them which i did and was again given a SR number and told that someone would contact me. Another week went by without any contact being made by Vodacom. I again called the fiber department and was told that my query was now expedited and i would be contacted by someone who would assist me in the cancellation of the fiber contract and the establishing of a LTE or ADSL contract. To date no one has contacted me in this regard and my payment on the contract which i have not used any data on for almost a month is due tomorrow. I am going to reverse the debit order and will not pay until my query is satisfactorily resolved.

Come on Vodacom this is just plain shoddy service and bad customer car.