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dyllanscholtz D

1 reviews | Active since Apr 2017

28 May 2020, 08:54

Cancellation of vodacom contracts proving to be impossible.

I have contacted vodacom several times to try and cancel my contracts, the one ended in april and the other has ended this month. When phoning in today the representative got irritated with me because i was asking why the contract that was supposed to end in april was still charged to my account and when i told her i want to cancel the contract ending this month she simply put the phone down in my ear.

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Replies (1)
Vodacom
Vodacom's reply28 May 2020, 09:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team