CANCELLATION OF VODACOM CONTRACTS

Hellopeter,

My name is Thandi Ntuli on the 21st of March 2023 we called Vodacom to cancel 5 contracts that my father has with them.

These are the numbers:

*** *** *** *** ***

My father does not have any of these Sim cards they were never delivered to him. He has been paying every month for these contracts he does not use. Thus, we decided that they should be cancelled, and we will pay any outstanding amounts if there's any. My father is an 82-year-old man, His name is CS Ntuli.

The agent we spoke to advised us not to cancell but upgrade as some of the contract were going to end in 2024. and my father is a platinum customer he has been paying them well.He said he will send us 5 new phones and simcards as we told him we did not have any. We never received any of the phones.

Follow-ups were made on the following dates:

30 March 2023 31st March 2023

And on the 04th of April 2023 my father decided that the upgrade should be reversed and cancel all contracts. We spoke to the agent and they advised that they will cancel the contracts.

To our surprise my Dad's ABSA account was debited on the 02nd of May 2023 with an amount of R925.00.

Can somebody please fix this. We just need this contracts to be cancelled my Dad can not afford these contracts and it does not make any sense as to how he got into these contracts he never uses but pays for them?

Vodacom can check on their Vodacom system as to when last did these numbers worked and I am sure they have never been used nor delivered to him ,And this has been going on since 2017 or 2018 and yet they keep on debiting his bank account .

PLEASE CANCEL THESE CONTRACTS.

THANDI NTULI