1 reviews | Active since Nov 2013
Cancellation of Vodacom contract - very high rate quoted
According to an internet search, Vodacom states that they charge up to 75% of outstanding months left on your contract when you try to cancel early.
However, when I called the cancellation line now - 03/11/202 at 13:21, a very rude consultant refused to budge. She quoted me all my outstanding fees at 100% PLUS VAT, but I lose all my future airtime and data.
This is false information and ****************. If a person comes to hard times and want to end a contract early, you would expect to pay an amount upfront at a discounted rate.
I will NEVER take out another contract with Vodacom again. And I have been a very loyal client for many years. The call center agent was rude and showed no understanding to my needs, kept interrupting me and basically told me it is what it is.
