CN
Charlene N

1 reviews | Active since Nov 2013

03 Nov 2020, 14:09

Cancellation of Vodacom contract - very high rate quoted

According to an internet search, Vodacom states that they charge up to 75% of outstanding months left on your contract when you try to cancel early.

However, when I called the cancellation line now - 03/11/202 at 13:21, a very rude consultant refused to budge. She quoted me all my outstanding fees at 100% PLUS VAT, but I lose all my future airtime and data.

This is false information and ****************. If a person comes to hard times and want to end a contract early, you would expect to pay an amount upfront at a discounted rate.

I will NEVER take out another contract with Vodacom again. And I have been a very loyal client for many years. The call center agent was rude and showed no understanding to my needs, kept interrupting me and basically told me it is what it is.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2020, 14:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team