Cancellation of Vodacom Contract Nightmare

<p>It is easier getting out of jail than cancelling your contract with Vodacom!</p> <p> </p> <p>After deciding to move across to Cell C in May 2016 because of ridiculous data charges/bills each month, Vodacom decided to deduct money from my account in September and October. I cancelled both my normal cell contract as well as my data contract on 10 May 2016, paid they buy out amounts in store and sent all necessary documents via email. I therefore was very much baffled at how my account has just been switched on again? I started my investigation:</p> <p>1. Phoned accounts - no record of my ID or cell number</p> <p>2. Phoned Legal - records of charges, but they would have to log a service call which they claim take 7 days to resolve, which I know it doesnt because I have logged one for a different problem before</p> <p>3. Phoned Cancellations - They did receive the cancellation, but it was never processed on the system. The call centre agent assured me it has now been processed.</p> <p>4. Phoned my bak to put in a stop order</p> <p>5. Phone calls kept coming in n arrears account, automated so cannot respond</p> <p>6. Visited the Centurion Customer Care store again, spoke to consultant about my dilemma. He then phoned cancellations who confirmed agin that it has not been cancelled. The strange part is the normal phone contract was cancelled, not the data one. This was done on the same day??? It appears that someone thought when I was buying out my contract I was paying upfront for my account and used that as debits for a few months....</p> <p>7. Still receiving phone calls which I have now blocked.</p> <p> </p> <p>How do I get through to Vodacom to cancel my data contract?????</p>