BvdW
Beverley van der Walt

1 reviews | Active since Feb 2013

08 Nov 2016, 15:24

Cancellation of Vodacom Contract for *** – Disgruntled comsumer

<p>Cancellation of Vodacom Contract for ********** – Disgruntled comsumer</p> <p>On the 1/11/16 I tried calling the number given on Vodacom’s Website ********** , I held on for 15 minutes, to be told by the lady on the phone I have to call .... the same number. I was given ********** as the email address to contact. I have sent Vodacom 2 emails requesting a confirmation of the emails I have sent, the last one being yeterday 7.11.16! I have stated in my emails that I would like to cancel my Contract starting on the 1.11.16, my last contract date being 31.11.16, and have stated that my Airtime should not disappear … as I have had a lot of that over the last 2 years. To date I have received no confirmation. I am putting this on Hello Peter to try and get some response from Vodacom. If they take any monies out of my account at the end of the month … I will send the Debit Order back.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team