1 reviews | Active since Jan 2024
Cancellation of Vodacom contract
I cancelled my month to month LTE router with them 2 months ago and only to find out this has never been cancelled. I have phoned them on the 08th of Jan 2024 to ask them why am I still receiving invoices to pay. I havent been using the internet as they can obviously can see on their system. So this lady advised that I should pay the 2 months of service and that was my freaking last money. Now when I phoned in this morning to cancel they are having system problems unbelievable and was told that I will be billed again after cancellation. These service providers are complete *******s when it comes to cancellation. They want the last freaking cent out of you. Its sad because life is already a struggle and then they want to take your last money. I have been a loyal customer for two years doesnt that count for you. I will never ever support Vodacom.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
