SL
Samantha L

1 reviews | Active since Jan 2024

12 Jan 2024, 11:48

Cancellation of Vodacom contract

I cancelled my month to month LTE router with them 2 months ago and only to find out this has never been cancelled. I have phoned them on the 08th of Jan 2024 to ask them why am I still receiving invoices to pay. I havent been using the internet as they can obviously can see on their system. So this lady advised that I should pay the 2 months of service and that was my freaking last money. Now when I phoned in this morning to cancel they are having system problems unbelievable and was told that I will be billed again after cancellation. These service providers are complete *******s when it comes to cancellation. They want the last freaking cent out of you. Its sad because life is already a struggle and then they want to take your last money. I have been a loyal customer for two years doesnt that count for you. I will never ever support Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2024, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

SL
Samantha L's update18 Jan 2024, 11:30
Reviewer Update
Hi Vodacom. Please can you sort my account out. I phoned in again yesterday 17/01/2024 @ 13:04 pm. On the phone for 16mins and 54 secs. I was told that I woll receive a cancellation request email. Nothing has been received. Im at work and I can't waste my time talking to a different person each and every time. You are racking up costs that I cant afford. The number I phoned from is ***. I want this sorted ASAP otherwise I will go to the ombudsman.