mM
matilda M

1 reviews | Active since Nov 2016

22 Mar 2017, 18:06

cancellation of Vodacom contract

<p>Hello Peter,today I called Vodacom to cancel my contract which I paid for two years and I was suppose to upgrade last year already..So when I called to cancel I was offered another contract for another two years of which there is no phone but only data of R48 a month with no New phone just data...The consultant processed the contract and said I will be paying for data starting April,I then called again to cancel what they where offering me and they tell me I cannot cancel.it has not been even 24 hours but they refuse to cancel the New n old contract..Hello Peter can you please help me with this problem. THANKS</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Mar 2017, 07:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Mar 2017, 15:22
Official

Good Day Mrs Madijeng Motsepe

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support