1 reviews | Active since Nov 2016
cancellation of Vodacom contract
<p>Hello Peter,today I called Vodacom to cancel my contract which I paid for two years and I was suppose to upgrade last year already..So when I called to cancel I was offered another contract for another two years of which there is no phone but only data of R48 a month with no New phone just data...The consultant processed the contract and said I will be paying for data starting April,I then called again to cancel what they where offering me and they tell me I cannot cancel.it has not been even 24 hours but they refuse to cancel the New n old contract..Hello Peter can you please help me with this problem. THANKS</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Madijeng Motsepe
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Good Day Mrs Madijeng Motsepe
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
