Cancellation of Upgrade

I upgraded my phone on 20 March 2018 then received laptop with router that doesn't have sim card on 22 March 2018.I immediately phoned Vodacom to query about sim card for router.They told it's an upgrade so I must use the sim card that I'm using on my phone in router. I told Desmond that I can't loose my number for router;he then sent query to upgrade department. I received sms with REFERENCE NUMBER 1- ********** ********** .On 23 March 2018 I received a call from Vodacom advising me to cancel the upgrade if I won't be able to use sim card on router, I did and they promise to send RAM to come and collect laptop and router. I made 3 follow up's calling them,last time they cut my call.

I'm still waiting for them because they can not charge me for something that im not using.