1 reviews | Active since Feb 2018
Cancellation of unknown subscriptions
I have tried to stop subscriptions for the last three months (V-live) .Vodacom is refusing to refund my airtime promising to cancel,but till to this day i struggle to get refund and my airtime is taken everyday.Their technicians will only contact you via sms.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
Kind regards
Moddy
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
Kind regards
Moddy