Cancellation of Tv

Really frustrated with Vodacom. In November I took a fibre contract, which came with a value added service which was a t.v. Vodacom deals with a service provider who is Digital Planet, I received a TV that is broken. I called Vodacom to cancel the TV option, but up until today I have received no positive feedback, everytime I call the consultant says the matter is escalated. It's 2 months now that I'm sitting with a broken TV. Apart from that I'm now going to be debited for a TV that is broken, but the deal says first debit after 3 months... , Vodacom can someone be accountable for the mess that I'm in....

Could I have positive feedback instead of being told the matter is escalated.....