Cancellation of simcard contract

<p>I did take a contract of simcard, I have never receive the simcard. I was billed 500, I paid it because Vodacom was treatning me. I call them again, in December 2016 they send me message that the case is closed and the simcard contract is cancelled. Now I have paid almost 1000.00 for this simcard, agents are sending me from pillar to post, others are dropping call while Am talking to them. I doubt this is the treatment I am deserving because I am payong for something I dont have. I want this simcard to be cancelled with immediate effect. There's a service request that was logged with Ref # ********** 867672. My account number is GT 001774. </p>