cancellation of quote

Trying to upgrade, seems like a yearly issue at binding the upgrade contract.<br> <br> why must we complain prior to receiving excellent service, as we are loyal and steadfast vodacom customers<br> <br> I received a quote from online orders vodacom for the latest samsung galaxy s6. I did not want the contract and i stated to thato makoti such<br> <br> i go to a vodacom outlet. The consultant tries to contact vodacom to ask them to cancel the quote that is currently on my vodacom profile. The vodacom consultant went from pillar to post and was unsuccessful for 30 minutes or so, i left the store<br> <br> i tried to call vodacom, transferred again from pillar to post, held on for 28 minutes and was unsuccessful<br> <br> how to i cancel that quote? I have emailed, called but disgusting service<br> <br> disappointed