KG
Keamogetswe G

1 reviews | Active since Jul 2025

22 Jul 2025, 13:40

Cancellation of phone contract ****

My phone contract ended in April, with constant monthly payments once the contract ended I visited the store to cancel my contract and all payments were complete and it was successful. However, Vodacom kept deducting money from my account even when I kept going to the store to lodge a complaint that my contract ended till this month. Yesterday they decided to lock my phone, and when I called customer care and asked what am I paying for as I cancelled my contract physically in store the agent said it wasn’t cancelled and I have to pay for what I don’t know, so that my phone can be unlocked. Their ****ming and bullying me by not cancelling my phone contract that ended in April and demand payments.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2025, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
KG
Keamogetswe G's update22 Jul 2025, 14:51
Reviewer Update
I’ve been having countless calls with consultants and even going the store physically, nothing was resolved. Kindly please cancel my contract as I’ve long lodged a cancellation after my contract ended in April, and clear off the arrears cause that was charged without my knowledge