aA
ashlin A

1 reviews | Active since Jan 2017

09 Feb 2017, 16:10

Cancellation of package and moving to Telkom Mobile

<p>Dear Vodacom</p> <p> </p> <p>After much frustration and a lack of assistance I have cancelled my data plan with Vodacom and my voice plan and the other data plan is going to follow suit.</p> <p> </p> <p>Spent hours on the phone trying to sort out my issues.</p> <p>No one called me and gave me a straight answer.</p> <p>Kept referring me.</p> <p>It is sad that no one can see the reputational damage that they actions have on the brand.</p> <p> </p> <p>Absolutely appalling bunch of idiots that work at Vodacom. No issues anymore cos I am taking my business to Telkom Mobile</p>

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 15:48
Official

Good Day Ashlin Naidoo

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support