Cancellation of orders with no communication after being told everything is perfect

Item: Vodacom
Rating: 1
Author: Dillon G

I app**** for a contract which was approved, then got a call and was told to be expecting ***** couriers to deliver. to which 2 weeks later i send an email to find out what is taking so long. Only to be told my order was cancelled because they couldn't contact me on the number I gave, yet funny how they confirmed all my details and then conveniently do not have stock of the phone i ordered so I can't even redo an application.

i would never recommend them to anyone

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Sept 2019, 07:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Sept 2019, 07:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

12 Sept 2019, 10:44

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply12 Sept 2019, 10:44

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team