1 reviews | Active since Mar 2009
CANCELLATION OF NEW CONTRACT AND DEVICE COLLECTION PENDING
I signed up for a contract online selecting the option to retain my current number. The device arrived and when I wasn't receiving any of the airtime and data I called. Only to be told it isn't possible to retain your number. I cancelled the contract and arranged to have the device collected - in NOVEMEBER.
A message from Vodacom specified courier company name, driver details and car registration number however stated that I was to NOT hand over the device without a PAQ number. The company was unable to provide this, and I kept the phone. Neither Vodacom or Skynet could advise me on how to proceed despite repeatedly getting the same message and no one knowing about a PAQ number.
Since then, it has been back and forth, escalations ALOT of apologies and no phone collection. Money keeps being debited from my account and then returned.
Depending on what time of the day I call I get receive conflicting information, it is simply ridiculous that we are now in a new year almost two months later and I am sitting with a device that I should not have.
FOR THE LOVE OF ALL THAT IS HOLY PLEASE CAN SOMEONE COMPETANT PLEASE ARRANGE THE COLLECTION OF TEH DEVICE AND THE CANCELATION OF THE CONTRACT.
The call I received on the 8th January said it would be done sooner because they have escalated it and they have a direct line to the powers that be.
The only difference is now my credit score is being affected because it shows that I owe them money when they keep returning the money. You honestly cant make this incompetence up.
The call I received on the 8th January said it would be done sooner because they have escalated it and they have a direct line to the powers that be.
The only difference is now my credit score is being affected because it shows that I owe them money when they keep returning the money. You honestly cant make this incompetence up.