Cancellation of my contract

After holding on for 20mins on ********** 4, spoke Nicolene (who telephonically confirmed that she would not give her managers name nor supervisor) in the Vodacom online department dd 2018/11/23 14h33, confirmed that she could not help me and that there was not 1 manager or supervisor on duty.

How can a company this big let their call centre agents work with no Supervisor or Manager??

My upgrade has gone south and Vodacom has courried the device and Ram cannot deliver it. Now i spend all my time in a working day running around with the Vodacom call centre where no one can help me (just spent over R200 on calls)

Vodacom, you have just lost a valued client and that your device you have shipped you will need to write off those costs due to Courier Company and your upgrades department