Cancellation of my cell phone contract and transfer to pre paid

<p>Hello</p> <p> </p> <p>My name is Brigitte Kriel and my number is ********** . I am writing to complain about vodacom's lack of customer service/ no service at all. I went to the Vodacom store in Clear Water Mall on 28 May 2017 with my ID as my contract has ended and I would like to cancel it and switch to pre paid. My ticket number was B23 and this was at 10:46 in the morning. The agents at the store informed me that they could not do this and that I should phone the cancellations department on ********** . I already felt disappointed when leaving the store as I had drove my petrol out to get there and wasted not only my time but my money. On 29 May I called the number, Zama answered and put the phone down in my ear!! I called a second time only to be asked many security questions. I could not answer one of the many questions and I was told to go to the store!!! I am very dissatisfied as a customer and will never go into a contract with Vodacom Again.</p>