TR
Takalani R
1 reviews | Active since May 2024
05 Jun 2024, 11:35
Cancellation of migration of package
The Vodacom consultant called collen gave me a call on my existing contract, and told me that I'm paying too much on my existing package..he then migrated my package. only to find out that the premium will change. i also received am SMS that looks like I did an upgrade which I'm not aware of. Vodacom is not treating me good, I need assistance on the cancellation of that migration.
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Replies (1)Vodacom's replyOfficial
05 Jun 2024, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jun 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
