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Poobalan P

1 reviews | Active since May 2013

03 Feb 2018, 14:47

Cancellation of Line - Missed Payment

EC-1J36-2LJ7R4 RE: RE: Query - Account number: N ********** ***~78EQ I have been in contact with your call centre even though I was out of the country, the only answer I get is that my line is being shutdown for a missed payment. For the Record, there was a payment arrangement of R2000 a month, my December payment did not go through...I agree I should of checked. This should not be reason to cancel my number, I have been with Vodacom for more than 20 years already. Does this not count for anything. I emailed Pre-Legal as well. How can we solve this? Thanks, Mr P Pillay

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Replies (4)
Vodacom
Vodacom's reply04 Feb 2018, 07:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Feb 2018, 09:17
Official

Good day

We regret taking note of your experience.

Our Pre-Legal/ Collections division is attending to this matter. We will advise them of your posting; they are the only division that can assist.

We apologise for any inconvenience caused.

Kind regards

Moddy

PP
Poobalan P's update05 Feb 2018, 10:42
Reviewer Update
Good Day, I am truly disappointed. Spoke to an agent this morning who could not even escalate this matter, all she said was the line is deleted! I told her that Vodacom should at least consider the fact that I have been a client for more than 20 years . I also admit that I should have contacted Vodacom in December when the payment did not go through. I also informed her that I paid R2000 in January. Does this not count.Then she says that legal is handing me over to blacklist me. Unfortunately, she was not very helpful. My personal thought is that you don't treat clients who have been with Vodacom for such a long period in a manner that I am being treated. I accept that I was wrong with the payment but we should look for a solution between both parties. Thank You.
PP
Poobalan P's update06 Feb 2018, 14:10
Reviewer Update
Good Day, I am truly disappointed. Spoke to an agent this morning who could not even escalate this matter, all she said was the line is deleted! I told her that Vodacom should at least consider the fact that I have been a client for more than 20 years . I also admit that I should have contacted Vodacom in December when the payment did not go through. I also informed her that I paid R2000 in January. Does this not count.Then she says that legal is handing me over to blacklist me. Unfortunately, she was not very helpful. My personal thought is that you don't treat clients who have been with Vodacom for such a long period in a manner that I am being treated. I accept that I was wrong with the payment but we should look for a solution between both parties. Thank You.